At LOFIMECH, we aim to make the return and refund process clear and straightforward. The information below explains the conditions for returns, exchanges, damaged items, and refunds.
1. Return Eligibility
LOFIMECH accepts eligible return requests made within 30 days of the date your order is delivered.
To qualify for a return, the product must meet the following requirements:
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It must remain in the condition in which it was originally received
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It must not have been used or worn
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Any original tags must still be attached, when applicable
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The product must be returned in its original packaging
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A valid receipt, order confirmation, or other proof of purchase must be provided
Products that do not meet these conditions may not be accepted for return.
2. How to Start a Return
Before sending any item back, please contact our customer support team at:
Our team will review your request and confirm whether the item is eligible for return.
Once your return has been approved:
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A return shipping label will be provided
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We will send you instructions explaining where and how to return the package
Important:
Please do not mail products back before receiving return authorization from us. Packages returned without prior approval may be refused and may not qualify for a refund.
For any questions about the return process, you may contact us at support@qorupao.com.
3. Damages & Issues
We recommend checking your package and product as soon as your order is delivered.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Our customer support team will review the issue and determine the appropriate solution based on the circumstances.
When contacting us, please include your order details and any relevant photos that may help us evaluate the problem.
4. Exceptions / Non-Returnable Items
Some types of products cannot be returned due to their nature, safety requirements, or hygiene considerations.
Non-returnable items include:
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Perishable products, including food, plants, and flowers
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Customized or personalized products
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Personal care, beauty, or hygiene-related items
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Hazardous substances
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Flammable liquids or gases
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Shipping charges originally paid at checkout
We are also unable to accept returns for:
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Sale items
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Gift cards
If you are unsure whether your purchase is eligible for return, please contact support@qorupao.com before sending anything back.
5. Exchanges
If you would like a different item, the most efficient option is to return the original product first.
After the original return has been reviewed and accepted, you may place a separate order for the item you would like instead.
This process helps ensure that the replacement product can be purchased based on current availability.
6. European Union – 14-Day Cooling-Off Period
For orders delivered to customers within the European Union, eligible customers may cancel or return an order within 14 days of receiving it, without being required to provide a reason.
To qualify under this cooling-off period:
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The product must remain unused and unworn
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Original tags must remain attached where applicable
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The item must be returned in its original packaging
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Proof of purchase must be provided
This 14-day cancellation right applies independently of LOFIMECH’s standard 30-day return policy.
7. Refunds
After your returned item reaches us, it will be inspected before a refund decision is made.
Once the inspection is complete, we will notify you whether the refund has been approved.
If approved:
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The refund will be sent back to the original payment method used for the purchase
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Please allow up to 10 business days for the refund to be processed
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since you received confirmation that your refund was approved, please contact:
8. Return Address
All returns must be authorized by LOFIMECH before shipment.
A return shipping label issued by our team is required before sending your package.
Return Address:
Hong Kong Liu Xue Yang International Limited
FLAT/RM 1203 12/F TOWER 2
CHINA HONG KONG CITY
33 CANTON ROAD TSI KL